Refund policy

All sales are final and are not eligible for returns or exchanges, with the following exceptions:

Item Damaged

An order is eligible for a full product price refund if the carrier tracking shows that the package was damaged in transit. 

If tracking shows that the package was successfully delivered, we will need proof of damage from the customer. Specifically, we will need to receive the images that clearly display the reported damage (including at least 1 image where we can clearly see the UPC on the product) as well as the images of the container that it arrived in with all its contents.

No Longer Needed/Wanted

In case the customer simply wants to return the item (e.g. if they are not happy with it), we can offer our customers a refund on the product -25% restocking fee.
To be eligible for a return, your item must be unused and in the original packaging and must be within 15 days from the date of purchase.
Please keep in mind that the shipping fee is non-refundable and is not eligible for a pre-paid shipping label (the customer will be responsible for the return shipping cost).

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bambooluxury3@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at bambooluxury3@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bambooluxury3@gmail.com.